The Insprie Operating System
Consumer businesses rarely succeed or fail because of one department. Performance comes from how the entire operating system works together.
Consumer businesses are systems. Fixing one department rarely fixes the company.
INS/OS
Six dimensions, one operating system.
Consumer businesses rarely succeed or fail because of one department. Performance comes from how the entire operating system works together.
We use INS/OS to work out where performance is actually being created and where it is being lost. It is how we structure a diagnostic, a transformation programme, a due diligence assessment and a board review, because the constraint is rarely where the noise is loudest.
- 01 /
Direction
What the business is trying to do, and what it has decided not to do.
Strategy · Priorities · Decision-making · Resource allocation
- 02 /
Demand
How the business creates and holds customer demand, profitably.
Brand · Marketing · Retail · Channels · Customer growth · Ecommerce
- 03 /
Product
Whether the product range earns its place commercially.
Innovation · Portfolio · Commercial proposition · Product-market fit · Product economics
- 04 /
Delivery
Whether the operation can carry the plan the business has signed up to.
Operations · Manufacturing · Inventory · Supply chain · Fulfilment · Technology
- 05 /
Economics
Whether growth converts into margin, cash and returns.
Cash · Margin · Working capital · Unit economics · Forecasting · Financial performance
- 06 /
Organisation
Whether the people, structure and governance can execute it.
Leadership · People · Structure · Governance · Accountability · Execution
How we use it
We use INS/OS to work out where performance is actually being created and where it is being lost. It is how we structure a diagnostic, a transformation programme, a due diligence assessment and a board review, because the constraint is rarely where the noise is loudest.
A stalled growth number is often an Organisation problem. A cash problem is often a Delivery problem. INS/OS keeps the assessment honest by forcing us to look at the whole system before we agree what to fix.
Diagnostic, in development
How scale-ready is your business?
A structured assessment across the six INS/OS dimensions, designed to identify the constraint that is actually holding performance back rather than the one making the most noise.
- Fifteen to twenty questions.
- A score across Direction, Demand, Product, Delivery, Economics and Organisation.
- An indication of the likely constraint, and what usually needs to happen next.
The diagnostic is in development. Scoring methodology and questions are being finalised before release.
Where each dimension is carried
- 01DirectionStrategy, Priorities, Decision-making, Resource allocation
- 02DemandBrand, Marketing, Retail, Channels, Customer growth, Ecommerce
- 03ProductInnovation, Portfolio, Commercial proposition, Product-market fit, Product economics
- 04DeliveryOperations, Manufacturing, Inventory, Supply chain, Fulfilment, Technology
- 05EconomicsCash, Margin, Working capital, Unit economics, Forecasting, Financial performance
- 06OrganisationLeadership, People, Structure, Governance, Accountability, Execution
Talk to us
Something important happening?
Tell us enough to understand the situation. We'll tell you quickly whether we are the right people to help.